We are happy to hear from you. A friendly approach to email writing goes very far with us! We really enjoy hearing from nice folks, we will reply to usually within a day or two.
Before you write be sure that you've read our shopping pages,including the additional information in the green Learn More box which appears at the top right of the shopping pages. Most of your questions should be answered somewhere on the website.
We will absolutely not reply to hostile, rude, vulgar emails. Threatening emails or emails which describe animal abuse to the authorities. We also cannot respond to emails which are full of typos, bad grammar, strange abbreviations, or vague sentences.
We absolutely DO NOT give medical advice. We do not give out cat behavior advice.
If you have questions about what to order refer to What Products Should I Buy for My Situation. The website has a massive amount of information about all of the products we carry. Our bundles were created to help you make informed shopping decisions.
Cat Faeries phone only takes messages, we do not answer it. The number is: 415 585 6400, but be aware that we only check messages once a week. Email is the best and fastest way to communicate with us.